How to Setup Jitbit On Your Phone

📱 SOP: How to Set Up JitBit on Your Phone

Purpose

This guide explains how to install and log into the JitBit Helpdesk mobile app so you can access and manage support tickets from your phone.

Applies To

• South Central Regional Medical Center (SCRMC) employees
• External users/vendors who access the SCRMC ticketing system

🔧 Setup Instructions

Step 1 — Download the JitBit Helpdesk App

1. Open your phone’s App Store (iPhone) or Google Play Store (Android).
2. Search for “Jitbit Helpdesk”.
3. Download and install the app.

Step 2 — Enter the Helpdesk Login URL

1. Open the JitBit app.
2. Under Helpdesk Login, type the following URL into the box:

srs.scrmc.com/helpdesk

1. Tap Continue.

Step 3 — Choose Your Login Method

Depending on your user type:

SCRMC Employees

• Tap “SCRMC Employee Login”
  (This uses your standard SCRMC network credentials.)

External Users / Vendors

• Tap the Microsoft login button (Microsoft logo)
  (This uses your Microsoft account associated with SCRMC.)

Step 4 — Sign In

1. Enter your appropriate login credentials.
2. Complete any required MFA/verification prompts.

Step 5 — You're All Set!

Once logged in, you will be taken into the JitBit Helpdesk system.
You can now:

• View tickets
• Create new tickets
• Respond to or update existing tickets
• Monitor assigned tasks

📞 Need Help?

If you have trouble logging in or need assistance, contact the IT Helpdesk.