Office 365 Authentication Issues

Creation date: 9/24/2025 4:29 PM    Updated: 9/24/2025 4:29 PM   365 account authentication office

1) Remove Microsoft Accounts from Work/School Accounts area

2) Clear AppData Folders

After removing the cached identities and disconnecting accounts, we need to clear some local folders:

  • Navigate to the following directory: C:\Users\<YourUsername>\AppData\Local\Microsoft (Replace <YourUsername> with your actual Windows user account name.)
  • Inside the Microsoft folder, locate the IdentityCache and OneAuth folders. Delete the contents of both folders but leave the folder structure intact.