Introduction to JitBit
1. Navigate to https://srs.scrmc.com
inside a web browser of your choice
^ Here on the home page you will be greeted by our new Knowledge Base. The articles you find here can be and have been created by multiple departments and act as a repository for department specific information / workflows, How-To guides, troubleshooting steps, etc.
Under this “KB” category “JitBit Guides” I have added some basic guides / documentation on how to navigate and use the new system.
2. On the homepage excluding the Knowledge Base,
you will notice two separate tabs towards the top. “Ideas Forum” and “Sign In”.
(There will be a third tab on this homepage in production for 3rd parties not affiliated with South Central Regional Medical Center to submit tickets to the relevant department with logging into the system. Once this function is implemented in production. I HIGHLY discourage South Central employees from using this function and rather to please log in first then submit a ticket.)
3. Click
on the “Sign In” tab and select “SCRMC Employee Login” to sign in. (The Microsoft Login is to be used by external sites such as Magee, Simpson, Covington etc.) 4. On the following
page you will be presented with a Microsoft sign in page. Enter your South
Central credentials like such *USERID*@scrmc.com and then your password.(Same
password used to sign into the computer)
5. Once logged in you will be greeted with a screen similar to the following in layout. This view will look different dependant if you are a regular user (user who strictly will be submitting tickets) or a technician (user who will have the ability to work on tickets). For now we will focus on submitting a ticket which to do so simply click on the + NEW TICKET icon in the top right of your screen. For a more detailed breakdown of the ticket grid system please visit the following: JITBIT GUIDES
6. When submitting a new ticket you will have the following selections / fields to satisfy. CATEGORY, PRIORITY, SUBJECT and DETAILS.
· CATEGORY: Required field to specify what department and if applicable “subcategory” a ticket needs to go. For example “Information Technology -> Software Issue”
· PRIORITY: Required field to specify urgency of the request.
· SUBJECT: Required field to specify the request
· DETAILS: Required field to give more details to the request
In the bottom right of the “Details” field you will also see a paperclip icon. Select this if you have any relevant documents / files you need to attach alongside your request. There is also a Capture screen option under the paperclip icon if you’d like to directly attach a screenshot, screen recording or camera recording.